Jackson, Mich. (WKHM) — This year’s winter in Michigan has led to higher heating use, resulting in increased heating bills to customers statewide.
Consumers Energy says they are focusing on supporting seniors who may be struggling with the increased cost of staying warm to help ease that burden.
On March 10 and March 12, the company will call customers 65 years or older whose accounts are behind $200 or more to review their accounts and potentially enroll them in a payment assistance program.
Customer emails and postcards are also being sent. In 2025, the company made more than 20,000 phone calls to seniors, and Consumers Energy says the program is expected to reach more seniors this year.
“For many of our senior customers living on a fixed income, there is very little room for additional costs. We want every senior to feel like they know they have the support and resources needed to navigate their bills,” said Lauren Snyder, Consumers Energy’s senior vice president and chief customer and growth officer.
Shut-off protections are in place for customers 65 years and older now through April 1, but assistance is available for all customers in need of additional help with their heating bills.
Communication outreach for seniors will continue through March 31. Customers’ bills will continue to accrue monthly charges.
To be eligible, customers must be 65 years of age or older with an account balance behind $200 or more. Eligible customers cannot already be actively enrolled in an installment or CARE plan.
Eligible customers can also call 1-800-477-5050 to discuss their options.
Consumers Energy says this initiative is part of a larger push to connect with customers around higher bills.
In January, Consumers Energy announced a $5 million statewide investment to assist customers with lowering their bills.
The company is also highlighting the Home Heating Credit and several customizable solutions where customers can find a plan that fits their needs.